Shipping policy
Shipping Policy
This Shipping Policy describes how Novora Pets handles order processing, shipping, and delivery. Please read carefully before placing an order.
Processing Times
All orders are processed within 1-3 business days. Orders are not processed, shipped, or delivered on weekends or holidays.
If we experience a high volume of orders, processing times may be delayed by a few days. We will notify you by email if your order is significantly delayed.
Shipping Times
- US 5-8 business days
- Worldwide 5-10 business days
Please note: delivery times are estimates and not guaranteed.
Shipping Costs
- Here at Novora Pets we offer free shipping through all our store
Tracking Information
Once your order has shipped, you will receive an email confirmation with a tracking number. Tracking updates may take a couple of days to appear. You can track your package using the link provided.
Damaged, Lost, or Delayed Shipments
We are not liable for packages lost or damaged during shipping. If your order arrives damaged, please contact the carrier to file a claim.
For missing packages or delayed shipments beyond the estimated timeframe, please contact us at pablobusinessmanagement@gmail.com, and we will assist where possible.
Contact Information
If you have any questions about this Shipping Policy or your order, please contact us at:
📧 pablobusinessmanagement@gmail.com